Our service level agreements (SLA) are designed to take the pressure of maintaining your audio-visual and broadcast systems away from your in-house staff. Because our technicians and engineers work across a wide range of sites and systems, our experience in managing the complexity of today’s integrated systems can provide experience and insight that enhances the operation of the system.
Our remote access allows us to monitor the performance of the system and be proactive with any support to get things back up and running with minimum inconvenience and disruption. Our solution ensures our clients are always supported through expert technical assistance, rapid response times and reduced downtime.
Our remote access allows us to monitor the performance of the system and be proactive with any support to get things back up and running with minimum inconvenience and disruption. Our solution ensures our clients are always supported through expert technical assistance, rapid response times and reduced downtime.
We have a dedicated and comprehensive aftersales service team that ensures your projects are serviced through the Defect Liability Period. We manage manufacturer warranty repairs and keep your project operational and maintained to the highest standard.
We understand that every venue and event is unique, which is why we work with you to provide unforgettable, creative event experiences. Our full-service venue/facility management solutions are tailored to your site; from on-site technical management and qualified engineers to event support, we will provide an in-house extension to our client’s operational teams.
For larger organizations, the need for in-house AV services is essential, whether for internal use in corporate campus environments or for client use in hotels, venues, and stadiums. We understand that managing and maintaining these systems can be a challenge for organizations, and we are here to help.
We can assist by providing audio-visual technology on an operational expense (OPEX) basis for qualifying clients. We will work with you to determine the necessary systems and, once agreed, install them for a fixed monthly or annual fee. All technical support, repairs, and replacements are included for the duration of the agreement and systems can be upgraded or replaced as necessary. The OPEX model can provide real benefits for many organizations and takes the strain of specifying and maintaining complex systems away from in-house facilities staff.
Get in touch with one of our experts who will be happy to talk through your technology requirements with you.
